5% OFF on orders above $199! Code: DRES10OFF | Only Registered Customers.

HOW MUCH IS SHIPPING AND HOW LONG DOES IT GENERALLY TAKE?

A:It depends babe, transit times vary by country and shipping service.
We provide 2 shipping options:
Via DHL / Express Shipping: $25 (5 business days)
Free shipping:$0 (12-15 business days)
We are not responsible for lost or stolen packages or packages delayed by the carrier. So, keep a watchful eye on your mailman. (And contact us if you have a problem)

WHAT TYPES OF PAYMENTS DO YOU ACCEPT?

A:We accept most major credit and debit cards; VISA, Mastercard, Maestro, AMEX,and PayPal.

In my online account, the order status remains as “processing” but I made the order a few days ago?

A:After your payment is authorized and verified, Standard orders can take up to 7 business days, Expedited orders can take up to 4 business days, and Rush orders can still take up to 1 business day to process. This is just an estimate and doesn't include weekends or holidays. When your shoes are shipped out, we will send a shipping confirmation email to you once a tracking number becomes available.Please also check your Junk/Spam email folder as many automated emails are sent there by default. If you have any questions regarding your order status, please feel free to email our support team and include your order number for assistance.

Do you supply return labels?

A:Unfortunately we do not supply return labels at this time.

I need a petite size or plus size, what do I do?

A:Don't worry babe, we are providing customization service, please contact our support team and send your feet length and width, we will produce shoes according to your provided data.

What is the material of your shoes?

A:Most of our shoes are made of genuine leather. Some shoes with special material vamp, like glitter, patent leather or floral print are made of vegan vamp and leather insole, please read carefully in the specific description. If you prefer vegan material, please contact our support team [email protected] before you place an order.

During the COVID-19 outbreak, are you still delivering?

A:We are still sending out spotty parcels of joy but these may take longer than usual to reach you. Please bear with us, we will get your orders to you as quickly as possible.